TERMS & CONDITIONS
CUSTOMER CARE
Our Commitment to You
At BY VELCHEVA, we are dedicated to providing exceptional customer care and support. Whether you have queries about our fragrances, orders, or any other related matters, our team is here to assist you. Your satisfaction is our priority, and we strive to ensure a seamless and enjoyable experience for all our customers.
We welcome your feedback and suggestions, as they help us improve and serve you better.
Contact Us
If you have any questions or require assistance, please feel free to reach out to us via our Contact page. We are committed to responding to your inquiries promptly and efficiently.
PRIVACY & SAFETY
Your Privacy Matters
Safeguarding the privacy and safety of our customers is fundamental to our business. We uphold strict measures to protect your personal information and ensure secure transactions. Our privacy policy outlines the collection, usage, and protection of your data, providing transparency and peace of mind.
We utilize trusted payment gateways and adhere to industry best practices to safeguard your privacy. Rest assured that your trust in us is valued, and we are dedicated to maintaining the highest standards of privacy and security for your benefit.
WHOLESALE INQUIRIES
Collaborate with Us
Are you interested in retailing our exclusive fragrance products? We welcome inquiries from retailers looking to showcase our stunning range. Our team is committed to providing comprehensive information and support for wholesale partnerships. We aim to establish mutually beneficial relationships and expand the availability of our signature fragrances to a wider audience.
For wholesale inquiries, please contact us through the dedicated Wholesale page. We look forward to the opportunity to collaborate with you.
PAYMENT METHODS
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Revolut
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Cash